INFOSYS BPO is
the right choice for companies looking to outsource
their business processes to lower their costs,
eventually resulting in a transformation of the way the
company works. The general benefits of BPO are well
known in the industry today.
They are: Cost
savings of 40-60%: This is mainly because of lower costs
of labour as well as resources.
Process improvements of 10-20%: This is because BPO
providers generally have experience in the processes
working with other clients and can thus help further
improve these processes based on best practices.
Over and above these benefits, clients of GLOBAL
INFOSYS BPO further
experience the following benefits:
Long term approach of
engaging with the customers: This means that
GLOBAL INFOSYS BPO will focus on getting value for their
customers by investing their own resources in the
short-term so that the clients experience the value of
working with GLOBAL
the entire engagement Flexible and
innovative costing models: One of the main reasons why GLOBAL
INFOSYS BPO is
popular with its clients is because of the flexibility it
shows in engaging with its clients. This makes sure that
the end result is a win-win for the client and for GLOBAL
By leveraging its cost-effective services, GLOBAL INFOSYS
BPO can become a one stop shop for their clients across
various services and business areas, lowering the
management overhead costs for the clients and getting a
partner that propels their success.
of data: GLOBAL
INFOSYS BPO takes its data security seriously and ensures
that the right access policies are in place so that
clients’ data is secure and viewed only by authorized
personnel Costing and
INFOSYS BPO engages with its clients with the model that
is right for them so that they can maximize the value that
they get. Each business process is unique in the way it is
done and so the pricing would vary based on the type of
work it involves.
Some of the
models that GLOBAL INFOSYS BPO’s clients have used in the
A transaction based pricing model for outsourcing is the
one wherein payments are made on the total number of
transactions made. In this model billing will be based on
the deliverables made.
The client pays only for what is delivered.
There is no limit to the transaction volume. Client can
leverage this model to keep the cost variable which is
totally based on work volume.
/ Daily / Weekly /
Monthly Rate Assignment Model:
resource/team is assigned to the client with delivery
objectives on daily basis. Rates are mutually agreed upon
which includes all capital and operations expenses. The
billing is done at regular intervals time, based on the
time the resource/team has worked on the client
FIXED TIME / FIXED COST
This is a
fixed time based model where the start date and end date
is identified. This model works best where the work volume
and timeline is known beforehand.
GLOBAL INFOSYS BPO will give you the best offer possible
and put adequate number of resources to ensure the project
is completed before or on the set target date.
In order for this model to work, a well defined project
requirement document is prepared, shared and agreed upon.
Project deliverables, timelines and resource utilization
are pre-defined so that both the client and GLOBAL INFOSYS
BPO’s team are synchronized to execute a successful
This is a combination of the above models so as to
maximize the value that the client gets, especially if the
work is tough to define based on the above criteria