Enterprises globally have embraced voice-based contact centers
and BPO processes delivered from value centers like India. Most
of the Fortune 500 as well as many mid-sized companies have
already established their own contact centers or outsourced
their work to 3rd party vendors.
INFOSYS BPO has
the know-how and experience to help its clients setup contact
centers for multiple types of voice-based business processes.
GLOBAL INFOSYS BPO’s
team has demonstrated strong understanding, not only in
delivering these processes but also managing them.
Through working with GLOBAL
INFOSYS BPO clients generally achieve:
Cost savings of 30-50%
Lower repeat calls because of clear communication and issue
Process transformation through continuous learning and feedback
Drop in call wait times by achieving quicker resolution
There are many voice-based processes that could be done from a
remote office like India. Some of the ones that GLOBAL INFOSYS
BPO has expertise in include:
By working with GLOBAL INFOSYS BPO’s technical HelpDesk team,
companies can lower the costs of providing technical HelpDesk
support to their clients, reducing frustrations and ensuring
loyalty towards the brand. GLOBAL INFOSYS BPO’s team can deliver
technical support services not only through voice but also
through remote connections and video playbacks.
Clients can achieve faster resolutions for their customers by
working with GLOBAL INFOSYS BPO’s BPO team for inbound call
support. These could be for technical help, billing help, order
status, feedback, complaints and many more.
By doing this efficiently and methodically, clients can get deep
insight into problems faced by their customers and thus
improving on those to achieve longer term loyalty.
/ TELEMARKETING SERVICES:
Each company reaches out to its customers, generally through
calling them up to sell them their product / services. However
recruiting many of them could be expensive in countries like
USA, Canada, UK and others which is where GLOBAL
INFOSYS BPO could
step in and save costs for its clients.
Our team has strong English language communicators that can
understand and talk to end consumers very effectively generating
leads for the companies to follow up on.
Extend your voice based support team by partnering with GLOBAL
INFOSYS BPO as your Technical HelpDesk, Inbound call support
team or Outbound Telemarketing team. Reduce your operational
costs while reaching a larger customer base, call us now on XXXX
or contact us now to know more on our Voice Based
There are many functions across all the industries that can be
broken down into simple processes which can be outsourced
consistently and effectively for a lower cost. This helps
companies focus on their core competencies while leaving the
non-core work to companies like GLOBAL INFOSYS BPO.
Our team has been delivering quality BPO services in various
industries and functions since 2004. GLOBAL
INFOSYS BPO’s team has delivered cost savings of over
30% in all of these processes while achieving quality levels as
This can be extended to many other processes followed by
Some activities that GLOBAL INFOSYS BPO could assist in lowering
costs while standardizing the approach include:
Whether through market surveys or vendor assessment surveys,
GLOBAL INFOSYS BPO BPO can help companies get valuable
information needed to make strategic decisions. These surveys
would follow a standard approach without any bias, leading to
objective information that companies could use.
MEDIA MONITORING AND ANALYSIS:
Given the advent of social media, companies and brands need to
be aware of their reputation online as word-of-mouth effects are
accelerated through social networks.
That is why monitoring and analyzing yours as well as your
competition’s online conversations are very important. GLOBAL
INFOSYS BPO can enable you to follow these conversations and
alert you when things aren’t looking good.
That way companies and brands could salvage their image
especially amongst their valuable customers and influencers
leading to future success online as well as offline.
Bank on our experience in multiple industries to help you with
your business processes. Our team can work according to your
delivery needs to provide the right support for your business,
be it Survey or Social Media Monitoring and Analysis, talk to us
to understand how we can help you. Call us on xxx
or Contact us now.
AREAS MARKETING AND SALES
Companies need to be able to sell their products and services in
order to remain in business. However, not all activities are
strategic or core to the marketing or sales teams.
A lot of time is spent on non-core activities like creating
calling lists, searching databases, cleaning up prospect lists
etc, a lot of which take away productive time of teams, causing
an indirect loss to the company.
That is why companies need to look to Marketing and Sales
outsourcing services in order to ensure that their staff focuses
on the strategic aspects of the company, thus
improving their chances of success.
Marketing Outsourcing services help the marketers to think more
about the strategic aspects of their work. They depend on the
vendors to complete the routine tasks in a timely and accurate
Sales Outsourcing services help the sales people to close the
sales better by allowing them to spend more time closing while
leaving other routine tasks to their outsourcing vendors.
GLOBAL INFOSYS BPO has
had considerable experience in ensuring that their clients’
sales and marketing teams stay focused on what’s important.
GLOBAL INFOSYS BPO’s
marketing and sales outsourcing team works as an extension of
their clients’ teams by ensuring seamless transition of non-core
activities and in the process lowering costs for the company.
Some of the services that GLOBAL
INFOSYS BPO can help the marketing and sales divisions
in a company are:
Telemarketing / Inside Sales
Customer / User Surveys
Prospect List management
Data entry of catalogues etc.
Social Media monitoring and reporting
Search Engine Optimization and Online Marketing
Let your marketing and sales team focus on the strategically
important activities while GLOBAL
INFOSYS BPO helps take care of all the peripheral
activities like Customer support, Telemarketing, Customer
surveys, Data entry of catalogs, Social Media Monitoring and
reporting and Online marketing.
Call us on XXXX or Contact us today to know more on
how our team can help improve your marketing and sales teams
efficiency and productivity.